Customer Success & Support Manager (DE/IT/EN)

Customer Success & Support Manager

That´s us:

We are an innovative startup that develops cutting-edge Revenue Management solutions. Our software, powered by artificial intelligence and continuously updated, integrates intelligent agents that licensees can program independently to tailor them to their operational needs. We also provide bespoke consulting services.

Do you want to do more than just support — do you want to build?

Do you want to do more than just react — do you want to shape things?

Brainy-Rms.com is part of our group of companies and is developing one of the most exciting solutions in the field of revenue management for hospitality. We are looking for a personality who not only lives Customer Success and Support, but helps build it from the ground up. Ready for the next step?

What you’ll do with us

You are the central link between product, customers, and internal teams.

You actively help build the Customer Success and Support function for Brainy — structured, scalable, and with a clear focus on quality.

You support our customers in their daily business: reliable, solution-oriented, and efficient.

You guide onboarding processes and ensure our solution is understood and used correctly from the start.

You respond to inquiries, analyze problems, and find solutions.

You identify opportunities: for better usage, optimization, and further development.

You develop processes, standards, and structures that can scale.

What you bring

Experience in Customer Success, Support, or a comparable customer-facing role

Ideally a background in software, SaaS, or hospitality

Very good German and Italian skills; English is a plus

High level of independence and strong sense of responsibility

Structured, solution-oriented, and reliable way of working

Enjoyment in building and improving processes while ensuring quality

Confident handling of customers, even in challenging situations

A hands-on mentality, clear communication, and high personal standards

Why you’ll want to join us

Because you’ll be part of a group that rethinks and continuously develops hospitality.

Because with Brainy, you’ll work on a solution with real impact for the industry.

Because something is being built here — and you’ll be part of it from the very beginning.

You can work from anywhere! 

Or our office in Mallorca, Sineu - Verona - Palmi - Rimini - Brixen - Meran - Munich 

Reinventing hospitality. Together.