AT A GLANCE
Joining the TUI Destination Experiences Intercruises team as Cruise & Airport Support Agent, you will be the main point of contact with the cruise clients, ensuring they receive the highest service standard during their excursions and transfers while dealing with last-minute changes.
Please note: We are looking for candidates supporting the operations of our cruise ship handling. The contract we offer is based on local terms and conditions. We offer hourly contracts depending on cruise ship arrival volume.
TUI Destination Experiences, or TUI DX for short, is the world’s leading provider of destination experiences. With 9,000 diverse employees in 49 countries and head office locations including Palma de Mallorca, Luton and Hannover. We offer 14million guests a portfolio of excursions, activities, tours, transfers and guest services. TUI DX is part of TUI Group, the world's leading tourism group.
WHAT YOU WILL BE DOING
- Welcome guests at the port or airport and direct them to their transfer or excursion coaches
- Assist guests in case of lost luggage at the airport or forgotten objects on the bus
- Accompany guests during tours to amazing venues and emblematic locations while giving simple explanations according to your languages skills
- Deal with unexpected circumstances like transportation delays and re-arrange all services accordingly
- Coordinate shuttle service between the port and city center making sure that buses depart on time and all clients receive the service they have paid for
WHAT WE ARE LOOKING FOR
- High level of German, Italian or English together with communicative Spanish. Other languages advantageous
- Good interpersonal skills, friendly demeanor, professional appearance
- Flexibility with working in different shifts and good capability to deal with last minute changes
- Ability to handle responsibilities during stressful situations
WORKING WITHIN TUI GROUP
- Being a valuable team member of TUI, the No.1 global and socially aware travel company
- TUI DX operate in 115 destinations offering more career opportunities than any other travel company
HOW TO APPLY
Copy the link below and fill in our short online application form: